Supply Lens takes Shop Direct purchase orders straight into your ERP or IMS, with the right product codes, supplier IDs and delivery routing applied before your team ever sees them.
Shop Direct order intake looks straightforward on paper. The work is in the product identifiers, the delivery routing and the volume, which arrives in bursts rather than evenly. Get any of it wrong and orders sit unprocessed. Supply Lens is configured for those rules out of the box.
Shop Direct receives supplier documents through a direct connection. Supply Lens manages the certificates, the partner profile and the gateway on your behalf, so you have no gateway of your own to build, run or maintain.
Online retail does not order evenly. Promotional periods and seasonal peaks send order counts up sharply, and an intake process that copes in February may not cope in November. Supply Lens processes each order as it arrives rather than in overnight batches, so a busy day looks the same as a quiet one from your ERP's point of view.
Shop Direct identifies products by GS1 EAN and an internal product reference. Supply Lens maintains a cross-reference table mapping both to your own item codes, so the order lands correctly in your ERP regardless of which identifier Shop Direct sends.
Shop Direct applies strict invoice matching on price and quantity. Supply Lens validates the invoice against the originating purchase order and your agreed cost list before transmission, flagging any discrepancy for review rather than sending it and risking a deduction later.
Each Shop Direct purchase order names a destination depot by code. Supply Lens maps every active Shop Direct location to the correct routing in your warehouse system, so the order lands against the right depot in your ERP without manual intervention.
Shop Direct orders carry the destination the goods need to reach, whether that is a national distribution centre or a direct-to-customer despatch. Supply Lens resolves the routing on receipt and sets it on the order in your ERP, so your warehouse knows where each line is going without anyone interpreting a code.
Supply Lens handles Shop Direct order intake end to end, so nothing is ever rekeyed, missed or left sitting in a queue.
Supply Lens holds Shop Direct's rules and the connection itself so you don't have to. Your team provides credentials, product mappings and the agreed cost list. Everything else lives in the Supply Lens layer.
Your Shop Direct supplier code, GLN and trading partner profile registered with Shop Direct's gateway. Supply Lens manages the connection identifiers and certificates, so there is no setup needed your side.
Shop Direct EANs and product references mapped to your item codes. Pack-size variants, promotional lines and multi-pack SKUs are handled automatically once their cross-reference is established.
Each Shop Direct destination mapped to your correct warehouse, customer account or entity in your ERP, so orders route cleanly to the right despatch point on receipt.
Your agreed Shop Direct pricing registered so order values are checked on receipt, and delivery routing rules applied per destination, so discrepancies surface your side first.
Supply Lens handles the scenarios that typically cause invoice rejections, deductions or document mismatches in the Shop Direct flow.
The format never reaches your system. Supply Lens turns Shop Direct's purchase order into a clean payload your ERP already understands and renders every outbound document in the structure Shop Direct requires on the way back out. Your team works in their normal interface, the format conversion happens in the Supply Lens layer.
Unrecognised identifiers go to an exception queue rather than failing quietly. The order is held, your team is notified with the full context, the mapping is added and the order is re-triggered. Nothing is dropped and nothing needs chasing after the fact.
Nobody keys them. Each order is processed as it arrives, so a peak-trading day and a quiet Tuesday reach your ERP the same way. The constraint moves back to picking and despatch, which is where it belongs, rather than sitting in an order entry queue.
Unrecognised EANs go to an exception queue immediately. The order is held, your team is notified with the full Shop Direct context, the mapping is added and the order is re-triggered. No silent drop, no late invoice, no missed delivery window.
Shop Direct onboarding involves their supplier team, the connection setup and your internal product and pricing data. Supply Lens manages the configuration, the gateway and the format conversion. You provide the inputs.
Shop Direct supplier code, GLNs, ERP credentials and cost list received
EAN cross-reference, depot routing and pricing configuration completed in staging
Test purchase orders processed end-to-end and validated against Shop Direct's specification
Production enabled, first live Shop Direct purchase order processed end-to-end
Supply Lens routes Shop Direct purchase orders directly into Unleashed, Enterpryze or other connected ERPs with the right item codes, document series and depot routing.
Most suppliers are live within five days. No long contracts, nothing to set up on your side. We handle the Shop Direct-specific configuration, you confirm the mappings.